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  FAQ    
Who is using your mailboxes?
Everybody, new companies, established companies, home based businesses, start-ups, non-profit; businesses and individuals that have home or business overseas or in the another city; entrepreneurs that need to fill out business forms and legal documents or open bank accounts (your mailbox is a street address not a P.O. Box so you can do that); home businesses that don't want their mail to be traced to their private residences; people who travel and cannot accept mail or delivery of packages; husbands, wives, students, roommates; anybody who cares about privacy and security of their business and family.
What documents I have to bring to open a mailbox account?
You have to show two identification documents with your current home address; at least one of them has to have your picture. The following is a list of acceptable documents: valid driver's license or state non-driver's identification card; armed forces, government, university, or recognized corporate identification card; passport, alien registration card or certificate of naturalization; current lease, mortgage or Deed of Trust; voter or vehicle registration card; or a home or vehicle insurance policy. A photocopy of your identification may be retained by agent for verification.
Who is using mail forwarding?
People and businesses with homes or businesses overseas and another city; people and businesses that are not always home to accept mail or packages; or anyone who simply wants to remain anonymous and protect their identity and family.
How the mail is getting forwarded?
We will collect your mail and then forward it to you or any other destination that you request by USPS or airmail.
How often do you forward the mail?
Daily, weekly, or monthly. It all depends how much mail you are getting and how often you requested us to forward your mail. Most of our customers prefer to have their mail to be forwarded every Friday. We can, also, hold your mail securely till we get more than one item and then forward them.
How much does mail forwarding cost?
The charge is $5 per forwarding plus cost of shipping and packing supplies.
Do you open my mail?
No. We never open your mail unless you request us to do that so we can insert your mail into a new appropriate envelope/box and forward it to you or any other destination you request.
Do you accept delivery of packages or parcels?
Yes, we do, as long as it is addressed to you or your business and your mailbox.
Can I use my mailbox address to open a business or bank account?
We have never had a problem with customers are not being able to open a business or bank account using our mailbox address as their physical address. Your address is not P.O. Box, it is a street address.
What items cannot be mailed to my mailbox?
The postal service has the following items prohibited from shipping: illegal, explosive, destructive items; guns and weapons; drugs and live material. Items containing drug making material, drugs & pharmaceuticals will be detected and detained by customs. They will not arrive to us and we will cancel our agreement with you and close your account. We do not support illegal activities.
How secure is my mail at your location?
We have 24 h surveillance cameras protection, an alarm system, and our store front where mailboxes are located and store front windows facing Ventura Blvd are always lit.
What will be my mailing address?

Your or your business name
17412 Ventura Blvd # (your mailbox number)Encino, Ca 91316

Do you sell boxes, moving, and shipping supplies?
Yes, we sell all moving and shipping supplies: boxes, cushioning, packing peanuts, tape, etc.
Can you help me to pack?
Yes, we will be glad to help you with packing of your items. If you need packing and shipping supplies, we have got everything you might need.
What are your hours of operation and your location?
Mon-Fri 9.00AM-6.00PM | Sat 10.00AM-4.00PM | Sun – closed
17412 Ventura Blvd.
Encino, Ca 91316
   
 
   
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